We want you to love your Pedavia shoes. If a pair isn't right, you have 30 days from delivery to request a return.
What can be returned
To be eligible for a return, your shoes must be:
- Unworn outdoors and in the same condition you received them. Trying them on indoors on a clean surface is fine.
- Returned in their original box and packaging.
- Accompanied by your order number or proof of purchase.
Shoes that show signs of outdoor wear, dirt, or damage to the soles cannot be accepted.
How to start a return
Email us at hello@pedaviafootwear.com with your order number and the item you'd like to return. Once your return is approved, we'll send you instructions on how and where to send your package. Please don't send items back without contacting us first, as returns sent without approval cannot be accepted.
Damaged, defective, or wrong item
Please check your order when it arrives. If your shoes are damaged, defective, or not what you ordered, email us within 7 days of delivery with your order number and a photo of the issue. We'll make it right with a replacement or a full refund, at no extra cost to you.
Items that can't be returned
- Toe socks and foot-care items that have been opened or used, for hygiene reasons
- Items marked as final sale
- Gift cards
Exchanges
Need a different size or color? The fastest way is to return your original pair and place a new order for the one you want. Not sure about sizing? Check our Size Guide or email us your foot measurement, and we'll help you choose.
Refunds
Once we receive and inspect your return, we'll email you to let you know whether your refund is approved. Approved refunds are issued to your original payment method. Please allow a few business days for your bank or card company to process and post the refund.
Questions?
We're happy to help. Email us anytime at hello@pedaviafootwear.com.
